Refund Policy
Fildtek verification fees are paid in full, upfront. Refunds are granted only in the limited circumstances set out below.
1. When You Get a Refund
1.1 Cancellation within 24 hours (before work starts)
If you cancel your verification order within 24 hours of payment AND before an inspector has been assigned, you may receive a partial refund — the paid fee minus a 25% administrative fee.
1.2 Our failure to deliver
If Fildtek is unable to deliver the agreed verification service due to circumstances within our control, you receive a full refund.
1.3 Duplicate payment
If you are accidentally charged twice for the same order, the duplicate amount is fully refunded.
2. When There Is NO Refund
Once work has started
As soon as an inspector is assigned or the verification pipeline has begun, the fee is non-refundable.
A result you don't like
If verification finds the property is fraudulent, misrepresented, or not as claimed, that is a delivered verification — a valid and valuable answer. No refund applies.
Third-party costs already incurred
Government search fees, legal review, or inspector time already committed are non-refundable.
Buyer error or incomplete information
Provided at the time of the order.
3. Refund Process
Submit a request
Email support with your order number, payment details, and reason.
We review
Your request is reviewed within 3–5 business days.
Refund processed
Approved refunds go to your original payment method within 7–10 business days.
4. Disputes
If you disagree with a refund decision, contact support. Unresolved disputes go through our internal resolution process (see the Terms & Conditions) and, if unresolved, mediation under Nigerian law.
5. Policy Updates
This policy may be updated. The version at the date of your payment applies to your order.
6. Contact
To request a refund or raise a question, contact us at support@fildtek.com.