Privacy Policy·Version 1.0·Effective 27 August 2026·Governing law: Nigeria

Privacy Policy

This policy explains how Fildtek collects, uses, and protects your personal data, in compliance with the Nigeria Data Protection Act, 2023 (NDP Act).

1. Who We Are

Fildtek provides independent verification and trust services for Nigerian real estate. In this policy, "we", "us", "our", and "Fildtek" refer to the data controller responsible for your personal data, and "you" and "your" refer to you, the user or visitor of our platform.

This policy explains what personal data we collect, why we collect it, and how we handle it.

2. Data We Collect

Depending on how you use the platform, we may collect the following:

2.1 Account Data

When you create an account, we collect your full name, email address, and phone number. Your password is stored as a secure hash, never in plain text.

2.2 Verification Data

When you engage our services or trigger identity verification, we may collect KYC data — BVN, NIN, and facial match data — processed via our identity verification provider (Dojah), as well as property information you provide (address, coordinates, valuation, documents) and property documents and photos you upload.

2.3 Inspection Data

For Tier 2 inspections, field reports include GPS coordinates of the inspected property, photographic evidence, interview findings with local residents and neighbours, and inspector notes.

2.4 Payment Data

Payments are processed via Bachs Connect, our payment and escrow provider. We do not store card numbers. Payment references and transaction status are retained for record-keeping and dispute resolution.

2.5 Technical Data

IP address, browser type, device information, and logs of API and page activity for security and reliability.

3. Cookies & Tracking Technologies

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the platform is used to improve it.

  • Essential cookies — needed for core functionality like signing in; these cannot be disabled.
  • Preference cookies — remember your settings and choices to improve your experience.
  • Analytics cookies — help us understand how the platform is used so we can improve it.
  • You can control or disable non-essential cookies through your browser settings or cookie preferences at any time.

4. How We Use Data

The personal data we collect is used to deliver our verification services and improve the platform:

  • To create and manage your account.
  • To process verification orders and deliver reports.
  • To perform identity (KYC) verification when you list a property or initiate a transaction.
  • To process payments and hold funds in escrow.
  • To communicate with you about your orders (email/SMS).
  • To prevent fraud, abuse, and unauthorised access.
  • To comply with legal obligations.

6. Who We Share Data With

We share your data only with the parties needed to deliver our services:

  • Verification providers (Dojah) — for identity/KYC verification.
  • Payment & escrow providers (Bachs Connect) — for payments and escrow.
  • Independent field inspectors — limited to the property and inspection details needed to perform a site visit.
  • Partner law firm — legal review of title documents where applicable.
  • Cloud/email providers — hosting and communications.
  • Authorities — where required by Nigerian law or court order.

We never sell your personal data.

7. How Long We Keep Data

Account data is kept for as long as your account is active. Verification/KYC data is kept for as long as required by law and to maintain verification records. Transaction and escrow records are retained for accounting and dispute purposes per Nigerian financial record-keeping rules. After the retention period, data is securely deleted or anonymised.

8. Your Rights & Choices

You have the following rights regarding your personal data:

  • Access to the personal data we hold about you.
  • Correction of inaccurate data.
  • Deletion of your account and data (subject to legal retention obligations).
  • Restriction or objection to certain processing.
  • Withdraw consent where processing is based on consent.

Your choices include:

  • Marketing communications — opt out of promotional emails or SMS at any time via the unsubscribe link or by contacting us; this does not affect service-related messages about your orders.
  • Cookie preferences — control or disable non-essential cookies through your browser settings or cookie preferences at any time.

To exercise any of these rights or choices, contact us at privacy@fildtek.com.

9. Security

We use industry-standard measures including encryption of data in transit (TLS), hashing of passwords, access controls on personal and KYC data, and regular security review of systems. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links & Services

Our platform may reference third-party services (Dojah, Bachs Connect, Cloudinary, etc.). Their handling of your data is governed by their own policies, and we encourage you to review them.

11. Children

Our services are not directed at individuals under 18. We do not knowingly collect data from minors.

12. Changes to This Policy

We may update this policy. Material changes will be communicated to account holders. Continued use of the service after changes constitutes acceptance.

13. Contact

Questions about this policy? Contact us at privacy@fildtek.com.